9oxo's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how we collect, use, and protect your data.
Introduction and Applicability
9oxo ("we", "our", or "platform") provides an online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, use, and protect your personal information when you use 9oxo's website, mobile application, or any related services.
By registering on our platform or continuing to use our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
What Information We Collect
9oxo may collect various types of personal information, coming primarily from two sources: what you provide directly, and what is collected automatically while you use the platform.
2.1 What You Provide Directly
During registration and account management, we may collect the following information:
- Full name and date of birth (for age verification — only for users aged 21 or above)
- Email address and contact details
- Username and password
- Identity verification documents (as part of the KYC process)
- Financial transaction details: bKash, Nagad, or Rocket account information
- Details of communications and complaints sent to customer support
2.2 Automatically Collected Information
When you use 9oxo, our system automatically collects certain technical information:
- IP address and device identifier information
- Browser type, version, and language settings
- Operating system and device type
- Login time, session duration, and page visit history
- Gaming activity logs: bet amounts, game selections, win and loss records
- Information collected via cookies and similar tracking technologies
Purpose of Data Use
9oxo uses your personal information only for specific, clear, and lawful purposes. We never use your information for unnecessary purposes.
| Purpose | Details |
|---|---|
| Account Management | Handling registration, login, password recovery, and account security |
| Transaction Processing | Completing deposits and withdrawals via bKash, Nagad, and Rocket |
| Identity Verification (KYC) | Age confirmation and fraud prevention |
| Customer Support | Providing 24/7 Bengali live chat and email assistance |
| Legal Compliance | Adhering to applicable laws and regulations |
| Platform Improvement | Analyzing user experience and improving service quality |
| Responsible Gaming | Identifying and preventing problem gaming behavior |
We do not sell your information to advertisers or third parties. We may share information only where it is essential for service delivery and subject to your prior consent.
Data Sharing and Disclosure
9oxo treats the privacy of your personal information as a top priority. We may share information with third parties only in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted technology partners — such as payment processors, cybersecurity firms, and game software providers. These partners process information only according to 9oxo's instructions and may not use it for their own purposes.
4.2 Legal Obligations
We may be required to disclose information in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases, we will provide only the minimum information necessary.
4.3 Fraud and Security
Information may be provided to relevant authorities to prevent and investigate cyber fraud, money laundering, or other unlawful activity. This is essential to protect your interests and those of all users.
Cookies and Tracking Technologies
9oxo uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.
5.1 Types of Cookies We Use
- Essential Cookies: For maintaining login sessions, security verification, and core platform operations.
- Performance Cookies: For monitoring page load times, detecting errors, and tracking the platform's technical standards.
- Functionality Cookies: For remembering your preferred language, theme, and account settings.
- Analytics Cookies: For analyzing user behavior to improve service quality.
5.2 Cookie Controls
You can control or decline cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
Data Retention and Security
The security of your personal information is our top priority. 9oxo uses modern security technology to keep your data protected.
All data transmissions are protected by 256-bit SSL/TLS encryption, keeping your information secure while in transit.
Your data is stored in secure data centers where unauthorized access is strictly controlled.
Strict internal access policies ensure that only authorized staff can view the information they need.
Our security systems are regularly tested and updated by third-party experts.
6.1 Data Retention Period
We retain your personal information only for as long as necessary:
- Active account data is retained until the account is closed.
- Financial transaction records are retained for the period required by law.
- Customer support communications may be retained for up to 5 years.
- Information relevant to legal disputes or investigations may be retained for a longer period.
Your Rights and Controls
You have a number of important rights over your personal information on the 9oxo platform. We respect these rights and support you in exercising them.
Right to Access Your Information
You may request a copy of the information 9oxo holds about you at any time. We will respond to this request within 30 days.
Right to Correct Your Information
If your account contains incorrect or incomplete information, you may request a correction. This can be done through your account settings or by contacting our support team directly.
Right to Delete Your Information
In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing investigations.
Right to Object to Processing
You may object to the use of your information for specific purposes. In particular, you may opt out of marketing communications at any time.
To exercise these rights, please contact us. Reach us via our 24/7 live chat service or by email and we will respond as quickly as possible.
Protection of Minor Users
9oxo is a platform operated exclusively for users aged 21 or above. We do not intentionally collect any personal information from minors.
Each user's age is verified at the time of registration. If we become aware that someone under the age of 21 is using our services, we will immediately close that account and delete all associated information.
Third-Party Services and Links
The 9oxo platform may integrate third-party services such as payment processing and game software. These services have their own privacy policies that are outside our control.
For transactions made through bKash, Nagad, and Rocket as payment methods, the respective organization's own data protection policy will apply. We recommend that you read the privacy policies of those organizations as well.
When using software from Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and other game providers, certain technical information may be transmitted to their servers and is governed by their own policies.
Policy Changes and Updates
9oxo may update this Privacy Policy from time to time. Before changes take effect, we will publish a notice on the platform and notify registered users by email.
For significant changes, we may seek your consent again. Continued use of the service after a change indicates that you have agreed to the updated policy.
We will always display the date of the most recent update at the top of this page, so you can easily see when the policy was last changed.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, or if you wish to exercise your data rights, please contact us. 9oxo's customer support team is available seven days a week, twenty-four hours a day to assist you.
Privacy Contact
Contact us by email:
Or use our 24/7 Bengali live chat service directly — Go to the Support page
For more information, please also visit our Terms and Conditions and Responsible Gaming pages.