9oxo Terms and Conditions

1 Definitions and Introduction

These terms and conditions ("Terms") govern the 9oxo online gaming platform and all its services. The key terms used in this document are defined below:

• "Platform" — The 9oxo website (9oxo.cam) and all its sub-pages, services and features.
• "User" or "Player" — Any person who has created a registered account on the platform or is using the platform's services.
• "Account" — A personal user profile created through registration on the platform.
• "Wager" or "Bet" — The amount of money placed to participate in a game or event.
• "Balance" — The total amount of funds in the account, including both bonus funds and real money.
• "Bonus" — Additional funds or benefits provided by the platform, withdrawable under specific conditions.

9oxo is an online gaming platform that provides live casino, sports betting, slot games and arcade game services for Bangladeshi users. The platform processes transactions in Bangladeshi Taka (৳) via bKash, Nagad and Rocket.

2 Acceptance of Terms

By registering on, logging into, or beginning to use any service on the 9oxo platform, the user is considered to have fully read, understood and agreed to these terms.

In addition to these terms, our Privacy Policy and Responsible Gaming Policy also apply and are considered an inseparable part of this agreement.

Use of this platform is strictly prohibited for minors or any person deemed ineligible under applicable laws of Bangladesh. The user confirms that they are legally eligible to receive these services.

3 Account Registration and Management

To join the 9oxo platform, each user must create a single personal account. The following conditions apply to registration:

3.1 Providing Accurate Information

At the time of registration, you must provide accurate, complete and up-to-date information. Providing false or misleading information may result in permanent account closure and forfeiture of all earned balances.

3.2 Single Account Policy

Each individual may operate only one account. Operating multiple accounts by the same person is strictly prohibited and all associated accounts may be closed.

3.3 Account Security

The user is fully responsible for keeping their account password and login details confidential. Sharing, selling or transferring account credentials to others is prohibited. Any unauthorized use of the account must be reported to our support team immediately.

3.4 Identity Verification (KYC)

9oxo reserves the right to verify a user's identity at any time. Identity documents and other records may be requested in connection with withdrawal requests or in specific circumstances. Failure to complete verification may delay the withdrawal process.

4 Age Restrictions

By registering on the 9oxo platform, you confirm that you are at least 21 years of age. Providing false information about your age will result in immediate account closure and all balances may be forfeited.

We advise parents and guardians to monitor their children's internet use and to use appropriate parental control software where necessary. Protecting minors is our highest priority.

5 Deposits and Withdrawals

5.1 Deposit Terms

To play on the platform, funds must first be deposited into the account. Accepted payment methods are: bKash, Nagad and Rocket. The minimum deposit amount for all methods is ৳200.

Once a deposit transaction is completed, the account balance is generally updated instantly. If a deposit is delayed for any reason, please contact our 24/7 live chat support team.

5.2 Withdrawal Terms

The following conditions apply to withdrawal requests:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests are generally processed within 1 hour.
• Applicable wagering requirements must be met before bonus balance can be withdrawn.
• Withdrawals may be delayed until identity verification is completed.

5.3 Transaction Responsibility

The user confirms that all deposited funds come from their own legitimate source and that the use of third-party funds is prohibited. If any fraud or illegal activity is detected in deposited funds, the account will be suspended and the relevant authorities may be notified.

6 Bonuses and Promotions

6.1 Welcome Bonus

9oxo offers new players a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 will earn you a ৳1,200 bonus, which will be added to your balance.

6.2 General Bonus Terms

• Each bonus offer can be claimed only once (per account, per device, per IP address).
• Bonus balance cannot be withdrawn directly — it becomes withdrawable only after the wagering requirements have been met.
• Bets placed on certain games or game categories may not contribute toward bonus wagering.
• Wagering requirements must be met before the bonus offer expires.
• 9oxo reserves the right to modify, suspend or cancel any bonus offer at any time.
• Claiming one bonus offer generally cannot be combined with another active bonus.

6.3 VIP Program Cashback

Weekly cashback is provided to regular players across three VIP tiers:

• Bronze — up to 0.5% cashback per week
• Silver — up to 1.0% cashback per week
• Gold — up to 1.5% cashback per week

Progression through VIP tiers is determined by a player's activity and engagement. Cashback amounts and eligibility conditions may change.

7 Gaming Rules

Various types of games are available on the 9oxo platform, including live casino, slot games, sports betting, arcade games and fishing games. The following rules apply to all games:

7.1 Technical Issues

If a game is left incomplete due to a server or network issue, 9oxo reserves the right to void the result of that round and return the wager. If a connection is lost mid-session, the result will be visible in the player's game history after logging back in.

7.2 Finality of Game Results

Results recorded on the 9oxo platform's game server are final and binding. If an incorrect result is displayed due to a technical error, the result will be determined according to the stored logs.

7.3 Sports Betting

For sports betting, only bets placed before the event starts are valid. If a match is abandoned, postponed or cancelled, bets will be settled according to the applicable rules. Settlement of events in BPL, IPL, T20 and other tournaments will be based on internationally recognized results.

8 Prohibited Activities

The following activities are strictly prohibited on the 9oxo platform and may result in immediate account closure:

• Operating multiple accounts or opening new accounts for the purpose of claiming bonus benefits again.
• Placing systematic or manipulative bets to fulfill bonus conditions (bonus abuse).
• Using the platform for the purpose of illegal money laundering.
• Attempting to gain unauthorized access to the platform through hacking, malware or other technical means.
• Using any software, bots or automated methods to influence game results.
• Stealing or using another player's account credentials without authorization.
• Making deposits using third-party funds.
• Using an account for betting exchange or arbitrage purposes.

9 Account Suspension and Closure

9.1 Closure by 9oxo

9oxo reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of these terms.
• Failure to complete identity verification.
• Fraudulent or suspicious activity.
• Bonus abuse or system exploitation.
• Legal or regulatory requirements.

9.2 Closure by the User

If a user wishes to voluntarily close their account, they may submit a request via our 24/7 live chat or email. All active bets will be settled before the account is closed and any eligible balance will be returned.

9.3 Self-Exclusion

As part of responsible gaming, any player may request self-exclusion. Please visit our Responsible Gaming page for more details.

10 Responsible Gaming

9oxo believes that gaming is an entertainment activity, not a means of earning income. We encourage all our players to game responsibly and are committed to providing support for gaming-related concerns.

• Always set a budget and stay within that limit.
• Do not place more bets to try to recover money you have lost.
• Take regular breaks and keep your gaming time limited.
• Never use gaming as a way to relieve stress.
• If you feel that gaming is having a negative impact on your life, please seek our support.

For more information on setting limits, self-exclusion, and support resources, visit our Responsible Gaming page.

11 Privacy & Security

9oxo places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep all transactions and communications secure.

For a detailed description of how users' personal information is collected, used, and protected, please read our Privacy Policy, which forms an integral part of these terms.

We never sell users' personal information to third parties. Information may only be used for the purposes of operating the service, identity verification, fraud prevention, and compliance with legal obligations.

12 Limitation of Liability

9oxo makes every effort to ensure a safe and fair gaming environment. However, 9oxo shall not be held liable in the following circumstances:

• Issues related to third-party services (payment gateways, internet connectivity).
• Service disruptions caused by unforeseen technical failures or natural disasters.
• Losses resulting from a user's own negligence or disclosure of login credentials to an unauthorized person.
• Losses arising from a user's breach of these terms.

To the maximum extent permitted by applicable law, 9oxo shall not be liable for any indirect, incidental, or consequential damages.

13 Dispute Resolution

In the event of any dispute or complaint, please contact our customer support team first. Our team is available 24/7 via live chat in Bengali to assist with dispute resolution.

Dispute resolution process:

• Step 1: Submit your complaint via live chat or email.
• Step 2: Our team will review the details and respond within a reasonable timeframe.
• Step 3: If the matter is not resolved, it will be escalated to senior management.

For disputes relating to game outcomes, logs and data stored on the server will be considered final evidence.

14 Changes to Terms

9oxo reserves the right to change, amend, or update these terms at any time. In the event of changes:

• The updated terms will be published on the website and the "Last Updated" date will be revised.
• For significant changes, we will attempt to notify users via email.
• Continued use of the platform after any changes will be considered acceptance of the new terms.

Users are advised to visit this page regularly to stay informed about the latest version of the terms.

15 Contact

If you have any questions about these terms or need assistance, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali
• Response time: Typically instant (live chat)

You can also get help from our Support page. Our team is always ready to answer any of your questions in Bengali.

Thank you for reading these terms and conditions in full. We welcome you to 9oxo for a safe and enjoyable gaming experience.